Privacy Policy

Last Updated: April, 2026

TST Management, LLC (“Company,” “we,” “our,” or “us”), doing business as SMB AI Specialists, respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services, websites, and communications.

By use of our website, products, and services, you agree to be bound by this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

-Visitors to our website(s)

-Prospective and current business clients

-Individuals who interact with our AI-powered systems, including voice agents, SMS, and chat tools

Our services are intended for business use (B2B) and not directed to consumers for personal use.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide

-Name, email address, phone number

-Business name and related information

-Communications (messages, inquiries, support requests)

-Information submitted through forms, chat, or onboarding

B. Communications & Interaction Data

-Phone call recordings and transcripts

-SMS/text message content

-Website chat interactions

-Appointment and scheduling data

C. Client-Provided Data

When providing services, our clients may provide us with data related to their customers or leads (e.g., contact information, communications). We process this data on behalf of our clients.

D. Automatically Collected Data

-IP address

-Browser and device information

-Usage data and analytics (via tools such as Google Analytics)

-Cookies and similar tracking technologies

E. Payment Information

Payment processing is handled by third-party providers such as Stripe. We do not store full payment card details on our systems.

3. How We Use Information

We use collected information to:

-Provide, operate, and improve our services

-Deliver AI-powered communication tools (voice, SMS, chat)

-Schedule and manage appointments

-Communicate with you (including marketing and follow-ups)

-Analyze performance and optimize systems

-Comply with legal obligations

-Prevent fraud, abuse, or misuse

4. AI & Automated Processing

Our services include the use of AI-powered systems, including voice agents and automated messaging tools.

-Calls may be recorded and transcribed

-AI may assist in responding to inquiries, collecting information, and scheduling

-Interactions may be analyzed to improve performance and service quality

-Some interactions with our systems may involve automated processing and recording.

5. Communications (Calls, SMS, Email)

By interacting with our services, you acknowledge:

-You may receive calls, SMS messages, and emails, including automated communications

-Message and data rates may apply

-You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us

Important:
Because we operate AI-assisted communication systems, some communications may be initiated or handled automatically.

6. How We Share Information

We do not sell personal information. We may share information with:

A. Service Providers

-We use third-party providers to operate our business, including:

-CRM and automation platforms

-Analytics providers

-AI and data processing tools

-Payment processors

-Communication infrastructure providers (e.g., SMS, voice systems)

These providers process information in accordance with their own privacy policies.

B. Business Clients

When we act as a service provider, data may be shared with or accessible to the client on whose behalf we are operating.

C. Legal Requirements

We may disclose information if required by law, regulation, or legal process.

D. Business Transfers

In the event of a merger, sale, or asset transfer, information may be transferred as part of that transaction.

7. Data Retention

We retain information for as long as necessary to:

-Provide services

-Fulfill contractual obligations

-Comply with legal requirements

-Resolve disputes and enforce agreements

Typically, data is retained for up to 12–24 months, unless a longer period is required or permitted.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system can be guaranteed to be completely secure.

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

-Request access to your information

-Request correction or deletion

-Opt out of marketing communications

-Request information about how your data is used

To exercise these rights, contact us at:
[email protected]

10. Cookies & Tracking

We use cookies and similar technologies to:

-Analyze website traffic

-Improve user experience

-Support marketing and performance tracking

You may control cookies through your browser settings.

11. Third-Party Services

Our services rely on third-party providers. Your information may be processed in accordance with their policies, including but not limited to:

-CRM and automation platforms

-AI and analytics tools

-Payment processors

We are not responsible for the privacy practices of third-party providers.

12. Geographic Scope

Our services are intended for users in the United States. If you access our services from outside the U.S., you do so at your own risk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

14. Contact Information

TST Management, LLC - SMB AI Specialists
Durham, North Carolina
Email: [email protected]